In a world the place many retail chain pharmacies supply 24/7 providers and mail-order prescriptions have turn out to be extra prevalent, smaller pharmacies have needed to go the additional mile to outlive in such a aggressive setting.
For 45 years, Knox Skilled Pharmacy has been a staple in Barbourville, Ky., not solely serving to residents with their prescriptions, vaccinations and health-care provides however collaborating in and supporting quite a few group packages and occasions. Now in its second era of possession, the pharmacy additionally has embraced expertise that makes it simpler for sufferers to entry pharmacy providers. The “hometown” really feel of Knox Skilled Pharmacy—pleasant service from individuals who know you—mixed with handy entry has made it a robust competitor in a saturated market.
“We actually care about our sufferers and our group,” stated co-owner Frankie J. Abner, who has labored there for 23 years, 12 of these as a pharmacist.
Abner’s father, George Hammons, opened Knox Skilled Pharmacy in April 1976. In October 2017, Abner and her enterprise companion, pharmacist Cory Smith, took over its possession.
“As quickly as I used to be sufficiently old to know what a pharmacist was, that’s what I wished to do,” Abner stated. “I grew up watching my dad take care of his sufferers and our group.”
Hammons, 70, continues to work part-time on the pharmacy.
“My dad is my hero. He has at all times been selfless in caring for others and serving to others every time he has the chance,” Abner stated. “I wish to be the form of particular person he’s, the form of one who is trusted and will be counted on by everybody.”
The Lane Report: What providers/merchandise do you present?
Frankie Abner: We offer conventional prescription providers together with a line of sturdy medical gear (DME), diabetic footwear with customized becoming and insoles, medicine remedy administration, Dispill (multi-dose) medicine packaging and immunizations.
TLR: What number of staff do you will have?
FA: We have now a complete of 21 staff, together with pharmacists, pharmacy technicians, licensed pharmacy technicians, DME specialists, billing specialists and HR coordinators.
TLR: How have issues modified in your subject because you first opened?
FA: Because the pharmacy opened in 1976, there have been a number of modifications. Insurance coverage claims started to be billed on-line as a substitute of paper claims. Prescribers started to ship prescriptions electronically. Prescription drug monitoring packages have been carried out to trace the prescribing and filling of managed substances. Through the years, insurance coverage formularies have modified and proceed to alter often. We’re having to take care of protection points and prior authorizations greater than ever. New medicines come onto the market regularly so we should sustain with new medicines and coverings often.
TLR: If you meet somebody new, how do you describe your job?
FA: I begin by telling them that I really like my job. I fill prescriptions for sufferers and counsel them on find out how to take their medicines, when to take them, what to look out for with unwanted side effects, and reply some other questions they could have. I additionally present them with details about vaccines and administer to them those they qualify for. I spend time each day speaking with different well being care professionals as nicely to make sure my sufferers get the most effective take care of them.
TLR: What’s one thing about your organization that makes you are feeling proud?
FA: We have now at all times been lively in our group, and we’re a family-oriented employer. We attempt to ensure our staff by no means have to decide on between their job and their households.
We attempt to keep very concerned in our group. We provide journey immunization clinics to native faculties and workplaces, converse at group group conferences on completely different subjects resembling immunizations and correct medicine disposal. We donate to many tutorial and sports activities packages within the space. Over the previous yr, now we have had the privilege of donating PPE (private protecting gear) and hand sanitizer to native faculties and church buildings.
TLR: What has been your greatest problem as an organization and the way did you overcome it?
FA: Our greatest problem is preventing insurance coverage firms, as many of them start to attempt to power mail-order prescription supply to their subscribers whereas persevering with to lower reimbursements to regionally owned pharmacies. This can be a battle we’re nonetheless dealing with, however we make it our each day aim to retain the enterprise and belief of our sufferers by providing providers that can not be acquired within the mail. ■
Lorie Hailey is particular publications editor for The Lane Report.
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